Designing better services. Building stronger teams. Connecting complex systems.
My Approach
Service Design & Systems Thinking
Seeing the bigger picture.
Great experiences are shaped by more than individual touchpoints. I examine how people, processes, policies, and technology intersect, using research and service design to uncover systemic challenges and identify opportunities for meaningful improvement.
Experience Strategy
Turning insight into direction.
I connect user needs with organizational goals, translating research and complex challenges into actionable strategies. Through stakeholder alignment and strategic prioritization, I help teams make informed decisions that create lasting value.
Design Leadership
Creating the conditions for great work.
I empower designers to think beyond individual deliverables, encourage collaboration across disciplines, and bring teams together around shared goals. My focus is on developing people, strengthening design practices, and delivering meaningful outcomes.
Research & Facilitation
Listening, connecting, and making sense of complexity.
I listen for what's said, what's left unsaid, and what the experience reveals. Through research, synthesis, and facilitation, I challenge assumptions, uncover root causes, and build alignment across teams.
Featured Work
Catalog Management: Looking Beyond the Interface
Service Design · Research · Systems Thinking · Cross-Functional Facilitation
What initially appeared to be a usability challenge revealed a larger service problem.
By examining the experience across contract holders, internal reviewers, business processes, and supporting systems, I helped uncover disconnected touchpoints and operational gaps that affected the end-to-end service. Through stakeholder interviews, research synthesis, and service blueprinting, we developed a shared understanding of the service ecosystem and identified opportunities to improve both the customer experience and the processes behind it.
e-GOS NextGen: Modernizing Federal Acquisition
Experience Strategy · UX Design · Design Leadership
Helping modernize a complex federal acquisition platform by translating business requirements, user needs, and technical constraints into more intuitive experiences.
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My work includes guiding experience design, facilitating cross-functional collaboration, supporting design consistency, and helping teams navigate competing priorities while maintaining a focus on the people using the platform.
Beyond the Deliverables
Leading with curiosity. Empowering through collaboration.
I believe great design leadership is measured not only by what teams deliver, but by how they grow, collaborate, and evolve.
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I'm passionate about mentoring designers, strengthening design practices, and creating an environment where people feel empowered to challenge assumptions and think strategically. By fostering alignment across disciplines and connecting design decisions to organizational goals, I help teams deliver value that extends beyond the immediate project.